Refund policy

Last updated: November 9, 2026

Return Window

At Sunferer, we aim to provide a clear and transparent return process for our customers.

We offer a 30-day return policy. You may request a return within 30 days after the date of delivery.

Please contact our support team before sending any items back to ensure your return is logged and processed smoothly.

Return Eligibility

To be eligible for a return, items must satisfy the following conditions:

  • Items must be unused, unworn, unwashed, and in the exact same condition as received.
  • Items must be in their original packaging with all original tags attached.
  • Proof of purchase (such as your order confirmation number or invoice) is required.

Items showing visible signs of wear, damage, wash, or alteration may not qualify for return or refund.

Return Process

To initiate a return, follow these steps:

  1. Email our support team at info@sunferer.store with your order number, the item(s) you wish to return, and the reason for the return.
  2. Our customer support team will review your request and provide specific return instructions and the appropriate return address.
  3. Package the item securely in its original packaging along with all accompanying accessories and documentation.
  4. Ship the package back using a traceable shipping method according to the provided instructions.

Note: Packages returned without prior authorization or instructions from our support team will not be accepted.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

1. Defective, Damaged, or Incorrect Items (Our Responsibility)

If you receive an item that is defective, damaged in transit, or incorrect, please notify us immediately with:

  • Your order number
  • A brief description of the issue
  • Clear photos or video evidence showing the defect, damage, or wrong item received

Upon review and approval, Sunferer will cover the return shipping costs or arrange a replacement or full refund without requiring return shipping, where appropriate.

2. Customer-Initiated Returns (Change of Mind / Personal Preference)

For returns due to personal reasons—including change of mind, incorrect size selection, or customer preference—the customer is responsible for the actual return shipping postage fees.

No Restocking Fees: Sunferer does not charge any restocking fees.

Refund Process

Once your returned package is received and inspected at our fulfillment facility, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed immediately to your original payment method. Depending on your financial institution or card issuer, funds typically take 3 to 7 business days to appear on your statement.

Exchanges

We provide exchange assistance for items that arrive defective, damaged, or incorrect. If you need a replacement or a different size, please contact us at info@sunferer.store so we can arrange the best solution for your order.

Late or Missing Refunds

If you have not received your refund after the standard processing timeframe:

  • Re-check your bank or payment account statement.
  • Contact your credit card company or banking institution, as processing times vary before a refund is officially posted.
  • If you have completed these steps and still have not received your funds, please contact us at info@sunferer.store.

Order Cancellations

Orders are dispatched promptly and typically processed within 1–3 business days. If you wish to cancel an order, please contact us immediately after placement.

We will make every reasonable effort to cancel your order if it has not yet entered fulfillment or shipment processing. Once an order has shipped, it cannot be intercepted or cancelled and must be handled via our return process upon delivery.

Contact Information

If you have questions regarding returns, replacements, or refunds, please reach out to us:

Store Name: Sunferer
Website: www.sunferer.store
Email: info@sunferer.store
Phone: +33 748051045
Business Address: 78 Rue du Petit Pont, 78180 Montigny-le-Bretonneux, France
Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (CET) (Saturday – Sunday: Closed)
Response Time: We aim to respond to customer inquiries within 24–48 business hours.