Privacy policy

Last updated: November 9, 2026

This Privacy Policy explains how Sunferer ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.sunferer.store, place an order, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly and providing full transparency about how customer information is collected, processed, and safeguarded.

Who We Are

Sunferer is an independent online retailer. We operate from France and serve customers internationally.

Website: https://www.sunferer.store

Information We Collect

We collect information that you provide directly to us, information collected automatically when you browse our website, and information provided by third-party service providers that support our operations.

1. Information You Provide Directly

When you place an order, contact customer support, or interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address and shipping address
  • Order details, purchase history, and transaction records
  • Customer support communications, feedback, and inquiry records
  • Return, replacement, and refund requests

Note: Payment card details are encrypted and securely processed directly by our payment gateway providers. We do not store complete payment card details or card security codes on our internal servers.

2. Automatically Collected Information

When you access our store, certain technical and browsing information is collected automatically via device logs, cookies, and tracking technologies, including:

  • IP address and approximate location data
  • Browser type and version
  • Device type, hardware model, and operating system
  • Language and time zone settings
  • Browsing activity, including pages viewed, products searched, referring URLs, and timestamps

How We Use Your Information

We use your personal data to provide our products and maintain a reliable shopping experience, including:

  • Processing, fulfilling, and delivering orders.
  • Verifying transactions and preventing fraud or unauthorized activity.
  • Sending order confirmations, tracking information, and customer service notices.
  • Responding promptly to inquiries, returns, and dispute resolutions.
  • Optimizing website functionality, user experience, and product offerings.
  • Complying with applicable legal, accounting, tax, and regulatory obligations (including GDPR).

Ecommerce Platform & Third-Party Service Providers

Our store is hosted on Shopify Inc., which provides the online ecommerce platform that enables us to sell our products and services to you.

We partner with trusted third-party service providers who process data strictly on our behalf to facilitate operations, including:

  • Payment gateways and transaction processors
  • Logistics, fulfillment, and postal courier services
  • Fraud screening and risk management tools
  • Website hosting, cloud infrastructure, and technical support
  • Analytics and marketing performance measurement

All service providers are bound by confidentiality agreements and are permitted to process information solely for specified operational purposes in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to ensure essential site functionality (such as keeping items in your shopping cart), analyze traffic patterns, prevent fraud, and improve store usability.

You can adjust or disable cookies through your browser settings. Please note that blocking essential cookies may affect checkout and overall store functionality.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. We only share personal data with service providers necessary to operate our business, fulfill legal requirements, or protect our legal rights.

Your Privacy Rights (GDPR & International Rights)

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you may have the following rights regarding your personal data:

  • Access & Portability: Request access to or a portable copy of the personal data we hold about you.
  • Rectification: Request corrections to incomplete or inaccurate personal data.
  • Erasure: Request the deletion of your personal data, subject to statutory retention requirements (such as tax and accounting laws).
  • Restriction & Objection: Object to or restrict the processing of your personal data under certain conditions.
  • Opt-Out: Unsubscribe from promotional email communications at any time via the "Unsubscribe" link in the footer of our emails.

To exercise any of these rights, please contact us at info@sunferer.store. We review and respond to all requests within statutory timeframes.

International Data Transfers

Because Sunferer operates internationally, your data may be transferred, stored, and processed outside the European Economic Area (EEA), such as in Canada or the United States. Where cross-border transfers occur, appropriate contractual safeguards (such as EU Standard Contractual Clauses) are implemented to protect your personal data.

Children's Privacy

Our website and products are intended for general adult audiences and are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

Data Retention & Security

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, prevent fraud, and satisfy statutory accounting obligations.

We maintain industry-standard administrative, technical, and physical safeguards designed to secure personal data against unauthorized access, loss, alteration, or misuse.

Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be posted here with an updated revision date.

Contact Information

If you have questions, comments, or requests regarding this Privacy Policy, please reach out to us:

Store Name: Sunferer
Website: www.sunferer.store
Email: info@sunferer.store
Phone: +33 748051045
Business Address: 78 Rue du Petit Pont, 78180 Montigny-le-Bretonneux, France
Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (CET) (Saturday – Sunday: Closed)